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How We Run Account Access and Payments

Your account, deposits and withdrawals work within Pakistan's payment and regulatory framework.

Account verificationPayment securityData and cookiesSupport and disputesRegional access
Explore the Lobby Read FAQ
kk markhor How We Run Account Access and Payments
HELP & CONTACT

Reach Our Support Team

Live chat Open your account and find the chat widget in the lobby. We respond during operating hours. Use chat to report payment issues, ask about withdrawal status or raise account concerns.
Email support Send account or payment questions to our support inbox. Include your account number, payment method and the date of your transaction. We reply within 24 hours on business days.
Account settings Access your account dashboard to review transaction history, verify payment methods and update security details. Use the settings menu to request account changes or data access.
SECURITY & PRIVACY

How We Protect Your Account and Data

Payment encryption

JazzCash, Easypaisa and Raast transfers use your provider's security layer. We do not store full payment details on our servers. Bank transfers are verified through your bank's confirmation process.

Identity verification

Before your first withdrawal, we confirm your identity using details you provided at signup. This protects your account from unauthorised access and meets Pakistan payment regulations.

Cookie and tracking

We use cookies to keep you logged in and remember your preferences. Analytics cookies help us track page speed and error rates. You can manage cookie settings in your browser; blocking them may limit account features.

Data retention

Account data, transaction records and support messages are kept for 6 years to comply with payment regulations and resolve disputes. Closed accounts retain records for the same period.

Account security

Choose a strong password and do not share your login details. Enable two-factor authentication on your account settings for added protection. Report suspicious activity to support immediately.

Your rights

Contact support to request a copy of your data, ask about how we use it or request changes. We will respond within 30 days. You can also request account closure and data deletion where legally allowed.

Legal and Account Questions

No. Each player is allowed one account only. If we detect duplicate accounts, we close them and may cancel withdrawals. Your personal details and payment methods must be unique across all accounts.

Your account wallet balance is held until you request a withdrawal via your registered payment method. Once closed, the account cannot be reopened. Contact support to withdraw your remaining balance within 30 days of closure.

We process verified withdrawals within hours. JazzCash and Easypaisa transfers usually reach your mobile wallet in under a minute after we send them. Bank transfers may take 1–2 business days depending on your bank.

Your personal data is shared only with JazzCash, Easypaisa, Raast and your bank to process payments, and with compliance partners to verify your identity. We do not sell your data to marketing companies or other third parties.

Report payment issues to support within 14 days. If a deposit is missing, we work with your payment provider to trace it. Withdrawals may be reversed only if your bank rejects the transfer; contact support with your bank's message.

Account access depends on local law in your region. If you move outside eligible areas, your account may be suspended. Log in only from supported regions to avoid access issues. Contact support if you have questions about regional eligibility.

Email support with the subject 'Data Access Request' and your account number. We will prepare a file of your transactions, personal details and communications within 30 days and send it to your registered email address.

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